Payment Methods

Direct bank deposits via Internet banking & in branch banking.

Credit Cards, PayPal, Cash, Bank Cheque, Money Order, Personal Cheque.

All overseas purchases must use Pay Pal to complete the purchase.

Freight Charges

Freight charges are calculated using Australia Post Regular Parcel Rates according to weight and destination. Express post is not a Guaranteed overnight service in most areas and can take up to 3 days for delivery. Freight charges are shown in the second last step in the checkout after you have entered your postal destination. Orders can be changed or deleted before payment in the checkout process. We do not charge any packing or handling fees and guarantee to replace any damaged or missing orders. We may choose to use a Express courier for some items, you will be notified if goods are to be sent by a Courier. Goods are dispatched on the same day or within 24 hours of payment being cleared. subject to availability of stock. For some reason if we are out of stock or have not got adequate stock to fill an order the customer will be contacted before order is sent out.

International customers should check with their countries postal service for any extra customs fees or duties that may apply on arrival in your country. As these fees will be on top of the purchase price and payable by the customer at time of delivery.

Privacy & Security

We only use the personal information give to us for shipping & billing purposes. Credit Card information is erased & not stored. Any information and details you enter on this site will not be passed on in any way. Our website has a SSL Security Certificate for online transactions.

Replacement of Damaged Goods

We Guarantee to replace any goods that may go missing or get damaged in transit. All items are well packed and insured. If the goods received are believed to be damaged during transit please bring it to the attention of the delivery person. Also contact us straight away and you may need to provide us with proof of damage eg. a picture, within 24 hours of delivery so that we can claim the damage back from the courier or Australia Post.

Returns Policy

We are customer friendly & do not charge restocking fees. Prior notification of return must be arranged with Clarence Water Filters before any return will be accepted. Returns must be within 30 days of purchase. Be in the original packing and unused or modified in any way. Freight costs are not refundable and any freight & insurance costs derived from any product return will not be the responsibility of Clarence Water Filters.

Product Warranty

12 months warranty on products only. Replacement cartridges, filters, ballasts, lamps etc. are consumables and are not covered under this warranty. Consumables are covered by manufactures warranty for failure at time of installation. During the warranty period Clarence Water Filters will repair, replace or refund at it's option, when it has been determined by Clarence Water Filters at it's discretion that the product has failed due to defective materials or workmanship. Any warranty does not cover failure due to improper installation or maintenance, misuse, abuse, unauthorized repairs, modifications or alterations, freight charges, cost of removal or replacement, loses and consequential damage caused by leaking filters. It is the responsibility of the installer to check all fittings and connections. The risk of the goods shall be passed to the purchaser upon delivery.

Disclaimer: Product names, logos, brand and other trademarks featured or referred to within the www.clarencewaterfilters.com.au website are the property of their respective trademark holders.