You’ll find the answers to Frequently Asked Questions on this page. If you cannot find the answer you are looking for here, give us a call or send an email.

Contacting Us

What Is The Best Way To Contact Clarence Water Filters?

Contact our friendly team by either calling us on 02 6646 8565 or emailing sales@clarencewaterfilters.com.au

We are a locally owned small business, so when you call or email, you will immediately be in touch with a real human being.

We are open from 8:30am to 4:40pm AEDT time (NSW) Monday to Friday. Closed for public holidays.  

Where Are You Located?

We are situated in sunny Yamba, NSW. Our address is: 

Unit 1 / 12 Fair Trader Drive Yamba NSW 2464

Click here for directions to 12 Fair Trader Drive Yamba NSW 2464

We are located near the mighty Clarence River and within walking distance of several beautiful beaches. A great location to spend the day, so drop in and see us! 

I Love You Guys, Can I Leave A Review?

We love receiving feedback from our customers!

There are several options for leaving reviews for Clarence Water Filters including: Google, Facebook, Trustpilot, and Yelp

Can You Help Me Find The Right Products?

Absolutely! We have a helpful team who provide free expert advice. They will do their best to help you find a filtration solution which achieves your stated goals while remaining within your budget.

We are always transparent when describing our products and will happily tell you the pros and cons of everything we stock. 

Additionally, we never keep any products in stock which we don’t believe in.

If we discover that a product isn’t fit for purpose or doesn’t meet customer expectations, we get rid of it. One of our key goals is to help  customers enjoy high-quality products which work as intended.  

Products, Ordering and Payments

All prices on our site include GST

Are Your Products Genuine?

Yes, they are. We work with the world’s leading water filter manufacturers including 3M Cuno, Pentek,  Aquaport, Billi, Brita, Doulton, Everpure Pentair, High Performance Filtration, Puretec, Zip and many more. 

How Do I Place An Order Online?

Simply select the product and quantities you need then add to your shopping basket. Click View Cart at any time to change quantities.

Postage is calculated using flat rates per kg and Australia Post parcel rates.

All prices shown include GST where applicable.

If you don’t find the filter or fitting you need simply contact us as we can make up a system to your requirements.

What Payment Methods Do You Take?

Customers can pay via: 

  • PayPal
  • Visa and Mastercard
  • Direct Bank Transfer
  • Cheque / Money Order
  • Cheque 
  • Cash in store

I Want To Re-Order But I Can’t Remember What I Bought?

If you can’t remember what you ordered last time, give us a call or send over an email. We will look at your account and tell you which filters are required. 

If you have moved into a new property, we can also set you up with a new system which is equivalent to what you previously owned. 

If A Product I Ordered Is Out Of Stock, What Happens?

In some rare cases, a customer will order a product that isn’t immediately available. In those cases we will:

  1. Call or email the customer immediately and let them know. We’ll inform them of the expected ETA of the product/s in question
  2. The customer then has the option of waiting for the product/s to arrive or receiving a partial/full refund

We have an extensive network of Australian suppliers, so in most cases any out of stock items arrive within 2-4 days. 

The Item I Need Is Marked Out Of Stock On The Website, Can You Help?

Absolutely. Get in touch with us and we will be able to tell you:

  • If the item is still available in Australia
  • How long it will be till we get more stock
  • What alternatives are available 

I Ordered The Wrong Product, What Should I Do?

If you have ordered the wrong product, give us a call and we can help you organise a return. We will provide a full refund for the cost of the product once it has arrived.  

Unfortunately, we cannot provide refunds on any filters or fittings which have had water running through them as they cannot be re-sold. 

What are Generic Filters?

Generic filters are more affordable alternatives to the official filter. For example, Saipol has released generic alternatives for most Zip filters. There are also generic alternatives to most branded fridge filters.

In some cases, the original filter is no longer manufactured or cannot be imported into Australia, so the generic is the only option available. 

The generics we stock are high-quality products which are much more affordable than the branded originals. A great way to save money while still enjoying a high-quality product.

We only give customers generic alternatives when they have specifically ordered one. If you order a genuine product, that is exactly what you will receive. 


What Delivery Providers Do You Use?

Clarence Water Filters works with several delivery providers including Auspost, Startrack, Aramex, and TNT.

The provider we use will depend on your location, the provider’s network span, price, provider reliability, and speed. Our goal is always to get the parcel to your door as quickly as possible at the best available price.

If you have a preferred delivery provider, just mention that in the order notes. 

How Soon Will You Ship My Order?

We offer same day shipping for all items in stock. However, there are cut off times for certain delivery providers: 

  • Aramex orders must be received before 1pm
  • Auspost orders must be received before 4pm
  • StarTrack orders must be received before 1:30pm

If you are in a hurry for your order, let us know — we’ll work with you to find the fastest delivery method available. 

If My Order Hasn’t Arrived Yet, Can You Help?

Absolutely. At Clarence Water Filters, we strive to process orders as soon as they arrive. The speed of our order processing is one of the things we are most proud of. 

However, once your order is in the hands of Auspost, Startrack, Aramex, or another delivery provider, things can sometimes go wrong.

If your order doesn’t arrive in a timely fashion, get in touch with us. We will talk to the delivery provider to discover why your parcel hasn’t been delivered yet. 

Using Water Filter Fittings

How To Use John Guest Fittings.

How to use John Guest Quick Connect tube fittings instructions  Click Here

What If My Filter Has Different Fittings or Tubing Size?

In most cases the fittings can be changed over or adapted to suit your needs. The most common size in plastic tubing is 1/4″ & 3/8″ if you are not sure just contact us.

Email: sales@clarencewaterfilters.com.au

Fridge Filter Instructions

Which Fridge Filter Will Fit My Fridge?

If you are unsure which filter will fit your fridge, simply email or call us with your fridge brand and model number and we will advise you on the correct fridge filter.

Email: sales@clarencewaterfilters.com.au

Google Maps and directions to find Clarence Water Filters

We also get called Clarence Valley Water Filters from time to time.

Converting Fisher and Paykel 836848 for Generic 10JG5M inline filter.

How Water Filters Work

Summary Of Water Filters & Conditioners.

Water filters remove contaminants by either chemically attracting them to the filter media, physically blocking their passage through the media or by chemically changing the properties of the water.

About filter micron ratings.

Most filters have a micron rating according to the porous structure. The lower the micron rating the finer the filtration. Higher micron rated filters are for coarse filtration and lower micron ratings are for finer filtration. As a guide, suspended solids such as dirt, rust etc. are mostly removed at 20 microns down to 5 microns.

What Do The Different Types Of Water Filters Do? 

Sediment and Dirt Filters.

Rope wound filters have been replaced with polypropylene filters, commonly called poly spun filters. Poly spun sediment filters have a high dirt holding capacity also an excellent flow rate until they are totally loaded with sediment.

Pleated washable filters have a large surface area and can be washed and reused 3-5 times. Pleated filters don’t have the depth of the poly spun filters to hold sediment but have a larger surface area due to the pleats. Pleated filters trap dirt on the surface so it can be mostly washed off. They will not restrict flow until they are totally covered with sediment.

Sediment filters are used as whole of house filters or as pre filters before carbon filters, as carbon doesn’t have the same high flow capacity and will restrict the flow when sediment clogs the carbon’s porous structure.

Carbon Water Filters.

Activated carbon is a widely used for drinking water treatment. Activation of carbon is achieved by high temperature steam, which produces a very high surface area in the carbon allowing the carbon to absorb organic matter, chlorine, chemicals and so on, improving bad taste and odours.

Carbon filters come in granules or are pressed into solid block filters. Silver impregnated carbon is excellent for inhibiting the growth of bacteria in the filter carbon.

It’s very important to use the right filter for your situation and needs, such as flow rate, water quality and level of filtration required.

Fluoride Removal Filters.

Fluoride cannot be removed from water with carbon or sediment filters. Only specialised filters are capable of removing fluoride from water. We have both under sink fluoride removal kits and in-line fluoride removal kits, links are listed below.

Twin Fluoride system  Click Here

Fluoride Triple system  Click Here

Conversion kits to replace your old filter system or to upgrade your fridge to remove Fluoride  Click Here

What Are The Different Filter Sizes?

Most filters are of a standard size but there are a few manufactures that have made non standard size filters. If you think you have one of these filters simply contact us and we maybe able to get them for you or we can convert your system over to a standard size filter, which in most cases will be cheaper to replace and available to purchase more easily.

Standard size housings take 10″ long x 2.5″ diameter filters, these filters are also available in 20″ & 30″ long. The bigger standard size housings take 10″ long & 20′ long x 4.5″ diameter filters, these filters fit the extra large filter housings for whole of house or commercial applications where a high flow rate is required.

What Are The Alternatives to Buying Bottled Water?

We have an extensive range of under sink, bench top and portable filters to suit your needs. Filters can produce drinking water of the same or better quality as bottled water depending on which system you choose. These filters will remove things like chlorine, dirt, rust, bad taste, odours, giardia, crypto and other bacteria. Follow the links below.

Under Sink Systems  Click Here

Bench Top Filters  Click Here

Portable Filters  Click Here

General Questions

Why Filter Your Shower or Bath Water?

Using a shower filter is one of the most effective and easiest ways to reduce harmful exposure to Chlorine and other chemicals that may appear in our water.

Did you know that more chlorine enters the body through skin absorption and inhalation while taking a shower than through drinking tap water? That’s a fact! Removal of Chlorine from showering water can reduce the risk of asthma and bronchitis in people who are prone to breathing difficulties, and can also reduce the presence of skin rashes and the drying effects of Chlorine.

Filters can reduce symptoms of chlorine exposure like Eczema, dry, irritated and itchy skin, damaged and brittle hair, flaky-itching scalp, redness and burning of the eyes and dizziness after showering. In a shower, the chlorine is vaporized and inhaled into the lungs where it sinks directly into the blood stream and is transported throughout the body.

As well as your skin feeling softer your hair is able to preserve its natural moisturising oils, making it softer and healthier. This will also save you money by reducing the need for expensive moisturisers and skin treatments.

Chlorine has also been proven to increase fatigue in the body, therefore showering in filtered, chlorine free water will result in higher energy levels and better overall health. A good shower water filter can even help keep the shower and the bathroom cleaner.

When contaminated water comes out of the shower, it accumulates on the floor of the shower, in the drains and on the walls of the shower and in the bathroom.

That film of grime that accumulates in bathrooms is coming from the steam that you enjoy standing in during a long, hot shower. The filters are pH balanced and will help reduce the green staining on tiles.

Shower and bath filters can be easily installed by anyone in a couple of minutes and there is a range of different filters available to suit both fixed and hand held shower heads.
Checkout our website for the full range.

What Is The Relationship Between Herbicides, Pesticides and Chemicals in Town Water Supplies?

Chlorine and ammonia are a couple of the main chemicals used in many town water supplies. We notice these chemicals in our drinking water by the taste and odours.

What many people don’t know is that these chemicals greatly effect a wide range of products that we dilute with water. Ammonia is used as a cleaner for washing out herbicides and pesticides spray nozzles and tanks to clean out any remaining chemicals. Ammonia and Chlorine breaks down chemicals which reduces the effectiveness of the product.

Many people are seeing greatly improved results in the products they use by filtering the water used in chemical sprays and many other applications.

From the home gardener to the commercial farmer will benefit by using less product and seeing better and faster results after filtering their water. KDF55 media combined with GAC carbon are ideal for filtering water to be used in any situation and we have a range of housings and filters with click on hose fittings making them portable and affordable.

Small inline filter for low volume and flow under 5 LPM  Click Here

Twin housing system for higher volumes and flow rates around 15 LPM  Click Here

Larger systems available on request.